Privacy Policy

1. Overview

This Privacy Policy explains what information BLS collects, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

2. Information We Collect

• Contact details you submit (name, email, phone) when booking a call or enrolling.
• Application and onboarding information you provide to our coaches.
• Call recordings and roleplay submissions used for coaching and quality control.
• Usage data such as pages viewed, device type, and referrer, collected via cookies and analytics.
• Payment information processed by our payment provider — we do not store full card numbers.

3. How We Use Information

• To deliver our programs, coaching, and member support.
• To match you with relevant hiring partners when you reach placement stage.
• To improve our curriculum, website, and member experience.
• To send you updates about your enrollment and occasional marketing you can opt out of.
• To meet legal, accounting, and security obligations.

4. Sharing

We share information only with vetted service providers (e.g. hosting, scheduling, payments, analytics) who help us run BLS, with hiring partners when you opt in to placement, and when required by law. We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to keep the site running, remember preferences, and measure performance. You can disable cookies in your browser, though some features may not work as expected.

6. Data Retention

We keep personal information for as long as needed to provide our services and meet legal requirements. Coaching recordings are retained for training and quality purposes and may be deleted on request, subject to operational needs.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, and to object to certain processing. Contact us to make a request and we will respond within the timeframes required by applicable law.

8. Security

We use reasonable technical and organizational measures to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

9. Children

Our services are intended for adults 18 and older. We do not knowingly collect information from children.

10. Changes

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

11. Contact

For privacy questions or requests, contact our team through the details provided inside the member portal or on our booking page.